Driver Onboarding
Support and Tech
You’re Supported by Real People
No call centres.
One point of contact. Always.
Business days 9 to 5 AEST
We will set you up in our systems with the details that your employers has provided us. We’ll send you an email and our contact details will be in the footer, please plug these details into your phone.
Driver Support App
To keep you safe, supported and more productive on the road, we will set you up in the Mercurien app (more info).
Driver Coaching
Within the Mercurien app there is BETTER DRIVER coaching. It’s personalised to your needs, providing tips to improve driving habits to keep you safe (more info).
Vehicle Admin App
Helping to make painful paper-based admin a thing of the past, the Fleetio Go app makes it quick and easy to report issues and perform vehicle inspections.
The Vehicle Inspection Forms have checklists & photos (more info).
Paying For Vehicles Expenses
Vehicle Expenses Card
You will be provided with a Fleet Card that you can use to pay for vehicle-related expenses such as servicing, tyres, fuel, and non-insurance related repairs.
Send us the Invoices
With the exception of fuel purchases, please ask the vendor to email yourfleetteam a PDF copy of the tax invoice and/or (to be extra sure) you can take a photo of it and send it to us by phone message (to your favourite account manager).
Processes
Tyres
Tyre Pressure Checks
Once a Month
Tyres with the correct pressure improve vehicle steering, handling and grip. Tyre life is optimised, and fuel consumption is reduced. The correct tyre pressure for your vehicle is usually found on a plate on the inside of either one of the front doors.
Tyre Rotations
Every 15,000 Kms
We recommend that a vehicle’s tyres get rotated and balanced every 15,000 kilometres.
Do NOT arrange this yourself as we have approved suppliers to carry out this work, instead contact your Account Manager.
Tread Checks
After 40,000 Kms
We recommend replacing tyres when the tread-depth gets to 3mm, at that point contact us immediately.
To make it easier for you to conduct an inspection use the Fleetio Go app.
Tyre Replacements
As Necessary
Do not organise the tyre replacements yourself.
Instead contact us. We will source safe tyres at a good price, then contact you to arrange the most convenient centre to have them fitted for you.
Scheduled Vehicle Servicing
Scheduled Servicing
Manufacturer’s Recommendation
Servicing on time means safer vehicles, fewer breakdowns, and better resale value.
Odometer Tracking
Monthly Photo
At the end of each month, we ask that you use the Fleetio Go app to take a photo of the odometer. This helps is predict when the vehicle will become due for servicing.
Organising the Service
4 weeks Before Due
About 4-weeks before it’s due, will contact you to let you know that your vehicle is coming up for a service.
Don’t Agree to Additional Items
Check With Us First
Our team keeps tabs on any additional work items to ensure they’re necessary and/or could be sourced at a better price from an alternative vendor (tyres, batteries etc).